Apple @ Work: Generative AI will impact Apple IT admins in this important way

Apple @ Work is exclusively brought to you by Mosyle, the only Apple Unified Platform. Mosyle is the only solution that integrates in a single professional-grade platform all the solutions necessary to seamlessly and automatically deploy, manage & protect Apple devices at work. Over 45,000 organizations trust Mosyle to make millions of Apple devices work-ready with no effort and at an affordable cost. Request your EXTENDED TRIAL today and understand why Mosyle is everything you need to work with Apple.

Everywhere you read, discussions around AI everywhere. It’s in the tools we use, the news we read, and the discussions happening across nearly every industry. But with AI so embedded in our conversations, AI fatigue has set in. IT practitioners are becoming weary of promises that AI will revolutionize the world overnight, and skepticism is growing.

About Apple @ Work: Bradley Chambers managed an enterprise IT network from 2009 to 2021. Through his experience deploying and managing firewalls, switches, a mobile device management system, enterprise grade Wi-Fi, 1000s of Macs, and 1000s of iPads, Bradley will highlight ways in which Apple IT managers deploy Apple devices, build networks to support them, train users, stories from the trenches of IT management, and ways Apple could improve its products for IT departments.

AI is transforming device management, but it won’t replace the people who oversee the work. What it will do is dramatically reduce onboarding times for new hires and improve the training process for junior IT staff, helping them to manage devices more efficiently than ever before.

Focus on what IT teams do best

Managing large fleets of Apple devices requires more than just technical know-how. IT professionals must understand security protocols, address unique user needs, and adapt to constantly evolving technology. AI can assist with many of these challenges, but it won’t be replacing IT staff anytime soon. Instead, AI will take on routine, time-consuming tasks, leaving IT teams free to focus on higher-level strategy and problem-solving.

AI will allow teams to automate functions, allowing IT professionals to spend less time on manual maintenance and more time on tasks that require their expertise, such as improving user experiences, optimizing security configurations, and solving complex problems unique to their organizations.

AI-driven device management platforms simplify managing device fleets by automating tasks that previously required in-depth technical knowledge. New IT employees can now step into their roles without needing months of training. Here’s how AI integration helps:

With AI handling the more repetitive tasks—such as deploying configurations, pushing software updates, and enforcing security policies—junior IT staff can focus on higher-level tasks from the start. AI tools can offer guided workflows and suggestions for the next steps, helping new employees feel more confident navigating the system.

AI-Driven learning curves

Switching MDM vendors is often daunting for IT teams, as it typically requires relearning workflows, configurations, and system functionalities. However, AI-powered MDM tools are making these transitions more seamless by simplifying system setups and management tasks:

Another place I see AI impacting IT teams who manage Apple fleets is when companies switch to a new device management vendor that uses AI. The system can help IT teams rapidly learn how to operate within the new platform. The basics of Apple management are somewhat the same from vendor to vendor, so AI inputs will enable teams to get up to speed on the outcomes they seek vs re-learning menus and inputs.

Wrap up

There’s a lot of work to be done here, but IT teams can call BS a mile away. They know that AI is a piece of the puzzle of how the industry evolves. The companies you can trust on AI are the ones that have measured approaches to how they position their offerings.

Apple @ Work is exclusively brought to you by Mosyle, the only Apple Unified Platform. Mosyle is the only solution that integrates in a single professional-grade platform all the solutions necessary to seamlessly and automatically deploy, manage & protect Apple devices at work. Over 45,000 organizations trust Mosyle to make millions of Apple devices work-ready with no effort and at an affordable cost. Request your EXTENDED TRIAL today and understand why Mosyle is everything you need to work with Apple.